Welcome, bold fashionistas! At J. Valentine Sales Store, we celebrate your unique style and empower your self-expression. We know that when you’re shopping for statement pieces, you might have questions. We’ve compiled this list of FAQs to ensure your experience is as seamless and confident as our caged tops and luxurious catsuits. Can’t find your answer? Reach out to us at [email protected] – we’re always here to help!

Products & Sizing

Q: What kind of products does J. Valentine specialize in?
A: We specialize in bold, statement-making apparel designed to unleash your confidence. Our collection includes edgy and glamorous pieces like caged tops, catsuits, harness bottoms, faux fur dusters, masks, bodysuits, and other unique accessories that help you stand out and express your individuality.
Q: How do I choose the right size for items like catsuits or bodysuits?
A: We recommend carefully reviewing the specific size chart provided on each product page. As our designs are often form-fitting and unique (like caged or sleeved pieces), paying close attention to measurements (bust, waist, hips) will ensure the perfect, empowering fit. If you’re between sizes, we suggest sizing up for comfort.

Shipping & Delivery

Q: Where do you ship from and how long does processing take?
A: All orders are lovingly processed and dispatched from our warehouse in Sacramento, US. Our team takes 1-2 business days to carefully prepare your order for its journey to you.
Q: What are my shipping options and costs?
A: We offer two empowering shipping choices:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery takes 10-15 days after dispatch. Perfect for when you need that edgy piece ASAP!
– Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery takes 15-25 days after dispatch. This eco-friendly option brings bold fashion to your doorstep, almost anywhere in the world!
Q: Do you ship worldwide?
A: Yes! We ship globally to help you turn heads everywhere. However, we are currently unable to deliver to Asia and a few remote areas.

Payments & Security

Q: What payment methods do you accept?
A: To ensure a smooth and secure checkout, we accept Visa, MasterCard, JCB, and PayPal.
Q: Is my payment information secure?
A: Absolutely. We use trusted and secure payment gateways to process your transaction. Your financial data is protected, so you can shop with confidence and focus on your new look.

Returns & Exchanges

Q: What is your return policy?
A: We want you to feel unapologetically confident in your purchase. If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 15 days of receipt for a refund. Please note that shipping costs are non-refundable.
Q: How do I initiate a return?
A: Simply contact our customer service team at [email protected] within the 15-day window. Let us know your order number and the reason for the return, and we’ll gladly guide you through the next steps.

Contact & Support

Q: How can I contact customer service?
A: Our dedicated customer service team is here to empower your shopping experience! For any questions regarding delivery, products, or returns, email us at [email protected]. We’re based in Sacramento and are happy to assist you.

Thank you for trusting J. Valentine Sales Store to be a part of your style journey. Now go out there and own it!

With love and style,
The J. Valentine Team