Term and Conditions

Welcome, bold fashion revolutionaries, to J. Valentine Sales Store! These Terms and Conditions govern your use of our website valentinesalestore.com and your purchases from our store. By accessing our site and making a purchase, you agree to these terms in their entirety.

At J. Valentine, we design apparel to empower your confidence and make a statement. These terms are crafted with the same precision as our caged tops and catsuits—to ensure your experience remains seamless and empowering.

1. USER RESPONSIBILITIES

By using our website and services, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations regarding your use of our services
• Use our website only for lawful purposes
• Be responsible for all activities that occur under your account
• Ensure you are of legal age to form binding contracts in your jurisdiction

2. PRODUCTS AND SERVICES

Product Information

We strive to display our products—including ACCESSORIES, Belts, Bodysuits, BOTTOMS, Caged items, Catsuits, Dusters, Gloves, Hats, Jackets, Leg warmers, Masks, ONE PIECES, OUTERWEAR, Pants, Shorts, Skirts, Sleeved items, and Tanks—as accurately as possible. However, slight variations in color, texture, or appearance may occur due to photographic lighting or device display settings.

Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If a product becomes unavailable after you place an order, we will notify you and cancel the item from your order.

Product Use

Our products are designed for personal use and should be cared for according to the instructions provided with each item. Due to the intimate nature of certain products (bodysuits, caged items, catsuits, and masks), these are subject to specific hygiene policies outlined in our Returns section.

3. ORDERING AND PAYMENT

Placing Orders

When you place an order through our website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud prevention protocols.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted systems. By providing payment information, you represent that you are authorized to use the payment method.

Pricing

All prices are shown in US dollars. We reserve the right to adjust prices at any time without notice, though such changes will not affect orders already accepted. You are responsible for any taxes, duties, or customs fees applicable in your country.

4. SHIPPING AND DELIVERY

Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery occurs within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery occurs within 15-25 business days after shipment.

Processing Time

All orders are processed within 1-2 business days after payment confirmation. Shipping times are estimates and do not include customs clearance, which may vary by country.

Shipping Areas

We ship worldwide excluding Asia and some remote areas. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Delivery

You are responsible for providing accurate shipping information. If a package is returned due to incorrect address, refusal to accept delivery, or failure to collect from customs, we are not obligated to reship the order, and refunds will be issued minus shipping costs and any restocking fees.

5. RETURNS AND EXCHANGES

Return Policy

We gladly accept returns and exchanges for full-price items within 15 days of delivery. All returned items must be unworn, unwashed, undamaged, and have all original tags attached in their original packaging.

Final Sale Items

Due to their intimate nature and intricate design complexity, the following items are FINAL SALE and cannot be returned or exchanged unless defective: Bodysuits, Caged Items, Catsuits, and Masks.

Return Process

To initiate a return or exchange:

1. Contact our customer empowerment team within 15 days of receiving your package at [email protected]
2. Wait for authorization and instructions
3. Securely package the item(s) with the RMA number included
4. Ship to the provided address using a tracked method

Refunds

Upon approval, refunds will be processed to the original payment method. Original shipping fees are non-refundable. Please allow 5-10 business days for credit card refunds and 3-5 days for PayPal refunds to appear.

Exchanges

Exchanges are subject to product availability. If your desired item is unavailable, we will issue a refund. We do not price-adjust sale items.

Defective or Wrong Items

If your item arrives defective or if we sent the wrong item, contact us immediately at [email protected]. We will cover return shipping and expedite a replacement or refund.

6. INTELLECTUAL PROPERTY

All content on this website, including designs, text, graphics, images, logos, and the selection and arrangement thereof, is the property of J. Valentine Sales Store or its content suppliers and is protected by international copyright laws. The J. Valentine name and logo are trademarks of our store.

You may not use, reproduce, distribute, or display any portion of our website without our express written permission. Any unauthorized use may violate copyright, trademark, and other laws.

7. LIMITATION OF LIABILITY

J. Valentine Sales Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, our website or products.

Our total liability to you for any claim arising out of or relating to these terms or our products shall not exceed the amount paid for the products that are the subject of the claim.

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

8. PRIVACY

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding relating to your access to or use of the website shall be instituted in the courts of Sacramento County, California.

10. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website after any changes indicates your acceptance of the updated Terms.

11. CONTACT INFORMATION

With love and impeccable style,

The J. Valentine Team